Due to rising fuel prices, Anchor will be instituting a trip charge of $35 starting 7/1/2008 for any onsite service calls in the Denver Metro area. While many of our competitors have done this for years, Anchor has never had a trip charge or billed for travel time to clients in the Denver Metro area. Rather than increase minimum onsite fees, increase rates, or bill for travel time, we've chosen an onsite trip fee which we believe is the most equitable solution.
The good news is that this will rarely impact our clients as we do almost all of our support work remotely. For issues that cannot be resolved through remote remediation, only then is an onsite visit scheduled. As always, we will do everything we can to resolve any client issues remotely as it offers the fastest resolution time and is less expensive since we bill in smaller time increments.
Thank you for your understanding. We appreciate your business and value you as a client. If you have any questions, please do not hesitate to contact Vince at 303-904-0494 or by email: vince@anchorns.com.
Friday, June 20, 2008
Tuesday, June 3, 2008
How to Open an Office 2007 File in Older Office Versions
We frequently hear from folks who are using older versions of Microsoft Office that they cannot open files in the new Office 2007 file format. There are a few ways to deal with this issue.
If you have Office 2007 and others can't read your docs, set Word/Excel to save all files by default in the old format. In Word you'd select the round button in upper left hand corner, choose "Word Options," and "Save" item. You can then select the old format of .doc for your default file type. Follow the same procedure for Excel.
If you have an older version of Microsoft Office and sometimes receive files in the new 2007 format, follow the link at http://office.microsoft.com/en-us/products/HA101686761033.aspx to download and install the Office Compatibility Pack. This will allow you to open new Office 2007 files in an older version of Office.
Hope this a useful tip!
If you have Office 2007 and others can't read your docs, set Word/Excel to save all files by default in the old format. In Word you'd select the round button in upper left hand corner, choose "Word Options," and "Save" item. You can then select the old format of .doc for your default file type. Follow the same procedure for Excel.
If you have an older version of Microsoft Office and sometimes receive files in the new 2007 format, follow the link at http://office.microsoft.com/en-us/products/HA101686761033.aspx to download and install the Office Compatibility Pack. This will allow you to open new Office 2007 files in an older version of Office.
Hope this a useful tip!
Friday, April 18, 2008
Undeliverable Emails & Why You Get Them
We've received many inquiries lately as to why you might receive an undeliverable email for something you've never sent. The email might look like the one below:
From: System Administrator
Sent: Thursday, April 17, 2008 10:07 AM
To: Vince Tinnirello
Subject: Undeliverable: Replica watches
Your message did not reach some or all of the intended recipients.
Subject: Replica watches
Sent: 4/17/2008 8:17 AM
The following recipient(s) could not be reached:
h@mmi.com.sg on 4/17/2008 10:04 AM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
<>
What's most often happening is this: Either a spammer or a virus has gotten it's a hold of your email address, and is forging it into the 'From' section of the email they are sending. In the 'To' section, it is putting other email addresses it knows. Not all of the 'To' addresses are valid, since people do occasionally change email addresses. Thus, these invalid ones get returned to you, even though you didn't send the email in the first place. How do spammers get your email address? Most often not from you, but from someone you've sent email to. It could be that someone you've sent email to has a virus, or in other cases it may come from your website if you have email addresses listed there. Many spammers use tools that gather emails off of websites in the "contact us" section to use. So if you have "info@" or "sales@" forwarding to your mailbox, this is the probably the culprit.
What can we do about it? Unfortunately there is nothing that can be done to stop this from happening. Using an email security tool like ExchangeDefender will reduce the number of these you see, but it can't prevent it 100%. I'd also recommend not putting individual emails such as "vince@" on your website to further reduce the risk. For the rest that come through, your best bet is just to delete them and move on with your day. I hope this was helpful and please let us know if you have any questions!
From: System Administrator
Sent: Thursday, April 17, 2008 10:07 AM
To: Vince Tinnirello
Subject: Undeliverable: Replica watches
Your message did not reach some or all of the intended recipients.
Subject: Replica watches
Sent: 4/17/2008 8:17 AM
The following recipient(s) could not be reached:
h@mmi.com.sg on 4/17/2008 10:04 AM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
<>
What's most often happening is this: Either a spammer or a virus has gotten it's a hold of your email address, and is forging it into the 'From' section of the email they are sending. In the 'To' section, it is putting other email addresses it knows. Not all of the 'To' addresses are valid, since people do occasionally change email addresses. Thus, these invalid ones get returned to you, even though you didn't send the email in the first place. How do spammers get your email address? Most often not from you, but from someone you've sent email to. It could be that someone you've sent email to has a virus, or in other cases it may come from your website if you have email addresses listed there. Many spammers use tools that gather emails off of websites in the "contact us" section to use. So if you have "info@" or "sales@" forwarding to your mailbox, this is the probably the culprit.
What can we do about it? Unfortunately there is nothing that can be done to stop this from happening. Using an email security tool like ExchangeDefender will reduce the number of these you see, but it can't prevent it 100%. I'd also recommend not putting individual emails such as "vince@" on your website to further reduce the risk. For the rest that come through, your best bet is just to delete them and move on with your day. I hope this was helpful and please let us know if you have any questions!
Monday, February 18, 2008
Welcome to Anchor's New Blog!
Welcome to the new Anchor Network Solutions "IT Update" blog. We will use this tool as a means to communicate pertinent information relating to IT and doing business with Anchor. All postings should come to you via email, and you should only hear from us once or twice per month. If at any time you no longer wish to receive the occasional posting from us, please just let us know!
Subscribe to:
Posts (Atom)
