Anchor to Implement Trip Charge Fee

Due to rising fuel prices, Anchor will be instituting a trip charge of $35 starting 7/1/2008 for any onsite service calls in the Denver Metro area. While many of our competitors have done this for years, Anchor has never had a trip charge or billed for travel time to clients in the Denver Metro area. Rather than increase minimum onsite fees, increase rates, or bill for travel time, we've chosen an onsite trip fee which we believe is the most equitable solution.

The good news is that this will rarely impact our clients as we do almost all of our support work remotely. For issues that cannot be resolved through remote remediation, only then is an onsite visit scheduled. As always, we will do everything we can to resolve any client issues remotely as it offers the fastest resolution time and is less expensive since we bill in smaller time increments.

Thank you for your understanding. We appreciate your business and value you as a client. If you have any questions, please do not hesitate to contact Vince at 303-904-0494 or by email: vince@anchorns.com.

How to Open an Office 2007 File in Older Office Versions

We frequently hear from folks who are using older versions of Microsoft Office that they cannot open files in the new Office 2007 file format. There are a few ways to deal with this issue.

If you have Office 2007 and others can't read your docs, set Word/Excel to save all files by default in the old format. In Word you'd select the round button in upper left hand corner, choose "Word Options," and "Save" item. You can then select the old format of .doc for your default file type. Follow the same procedure for Excel.

If you have an older version of Microsoft Office and sometimes receive files in the new 2007 format, follow the link at http://office.microsoft.com/en-us/products/HA101686761033.aspx to download and install the Office Compatibility Pack. This will allow you to open new Office 2007 files in an older version of Office.

Hope this a useful tip!