Good afternoon-
I was informed a few hours ago by Level 3 Communications that our phone system is now functioning properly again and all tests indicate that this is the case, so please feel free to give us a call as needed on our office number of 303-904-0494.
Thanks so much for your patience and your business!
Thursday, March 12, 2009
Phone Service Issues at Anchor Today-3/12/09
Good Morning-
This morning our phone provider is experiencing service issues and our inbound phone lines are not operating properly. If you try to call our office, you may experience a fast busy signal or it may disconnect you after dialing an extension. Our provider is working on this issue and should have it resolved shortly for us. We sincerely apologize for this inconvenience and will notify you once the issue has been resolved. In the meantime, please send any service requests directly to helpdesk@anchornetworksolutions.com and we will be in touch as soon as possible. Our helpdesk team is in the office today working diligently on requests as they come in!
Thanks, Vince
This morning our phone provider is experiencing service issues and our inbound phone lines are not operating properly. If you try to call our office, you may experience a fast busy signal or it may disconnect you after dialing an extension. Our provider is working on this issue and should have it resolved shortly for us. We sincerely apologize for this inconvenience and will notify you once the issue has been resolved. In the meantime, please send any service requests directly to helpdesk@anchornetworksolutions.com and we will be in touch as soon as possible. Our helpdesk team is in the office today working diligently on requests as they come in!
Thanks, Vince
Thursday, January 22, 2009
Important Windows 7 News
I have shared with many of you that we at Anchor continue to recommend Windows XP for new computer purchases, and skipping Windows Vista in favor of Windows 7 when it arrives. It's been my feeling that Windows 7 would essentially be the fixed up and optimized Vista.....meaning what Vista should have been the first time! Why else would Microsoft be working so diligently on Vista's successor just a year later? Well, early reports are confirming those thoughts which is good news for all of us.
Follow the link below to an article in today's Wall Street Journal:
http://online.wsj.com/article/SB123258632983004629.html
Microsoft typically gets enough bad press as it is, and never have I seen anything so positive in a critique of a beta release. So we'll get a little geeky at Anchor and install it for ourselves to take an early peek at what it can do and be sure to report back to you. Let us know if you have any questions!
Follow the link below to an article in today's Wall Street Journal:
http://online.wsj.com/article/SB123258632983004629.html
Microsoft typically gets enough bad press as it is, and never have I seen anything so positive in a critique of a beta release. So we'll get a little geeky at Anchor and install it for ourselves to take an early peek at what it can do and be sure to report back to you. Let us know if you have any questions!
Wednesday, December 24, 2008
Holiday Hours
Good Morning-
Just an fyi that Anchor's holiday hours are as follows:
December 24th-Closed at 12pm MDT
December 25-26-Closed
December 31st-Closed at 12pm MDT
Jan 1-2-Closed
As always, clients with service agreements have 24x7x365 coverage for server emergencies.
Please let us know if you have any questions!
Merry Christmas & Happy New Year,
Vince
Just an fyi that Anchor's holiday hours are as follows:
December 24th-Closed at 12pm MDT
December 25-26-Closed
December 31st-Closed at 12pm MDT
Jan 1-2-Closed
As always, clients with service agreements have 24x7x365 coverage for server emergencies.
Please let us know if you have any questions!
Merry Christmas & Happy New Year,
Vince
Tuesday, November 25, 2008
Holiday Business Hours
Good Afternoon!
Our offices will be closed in observance of the Thanksgiving holiday this Thursday and Friday. We will resume normal business operations on Monday, December 1st.
For clients with service agreements, rest assured that while our business offices are closed, our NOC team will continue to monitor and resolve any issues on your server during this time. As always, we also have our on call technician available for any after hours server emergencies as well.
At Anchor we have much to be thankful for. We thank you for your business and appreciate the opportunity to serve you. Have a great Thanksgiving, and we hope you get to enjoy some down time before the rush of the holiday season!
Our offices will be closed in observance of the Thanksgiving holiday this Thursday and Friday. We will resume normal business operations on Monday, December 1st.
For clients with service agreements, rest assured that while our business offices are closed, our NOC team will continue to monitor and resolve any issues on your server during this time. As always, we also have our on call technician available for any after hours server emergencies as well.
At Anchor we have much to be thankful for. We thank you for your business and appreciate the opportunity to serve you. Have a great Thanksgiving, and we hope you get to enjoy some down time before the rush of the holiday season!
Thursday, October 23, 2008
Urgent Microsoft Patch for all Monitored Clients!
Today Microsoft released security bulletin MS08-067 as an unscheduled patch release. This bulletin affects all current supported versions of Microsoft Windows (Windows 2000, XP, 2003, Vista, & 2008) and identifies a vulnerability where an attacker could execute code of their choice on a vulnerable machine without authentication. Direct external attacks are unlikely due to the public facing firewall you have in place, however if a machine were to become infected from a user download or malicious website, the infected PC on the LAN would be able to infect other vulnerable Windows machines on the LAN as well. Therefore we are working with our NOC team to deploy this patch on all monitored servers and workstations this evening starting at 7pm.
This is very short notice from Microsoft and uncharacteristic for them to release a patch off schedule. As a result, we are heeding their warnings and have a sense of urgency to get the patch applied to all monitored servers and workstations this evening. If you have our patch deployment service for pcs, please ask your users to keep their pc turned on this evening so the patch can be applied. It will also require a reboot, so your users may find their pc at the logon screen tomorrow. Thanks for your time and please contact our Help Desk if you have any problems.
This is very short notice from Microsoft and uncharacteristic for them to release a patch off schedule. As a result, we are heeding their warnings and have a sense of urgency to get the patch applied to all monitored servers and workstations this evening. If you have our patch deployment service for pcs, please ask your users to keep their pc turned on this evening so the patch can be applied. It will also require a reboot, so your users may find their pc at the logon screen tomorrow. Thanks for your time and please contact our Help Desk if you have any problems.
Friday, October 10, 2008
Surprise, Surprise......XP Deadline Extended Again!
Happy Friday to all!
Today we received breaking news from Microsoft which I'm sure will come as a shock to all of you (sense my sarcasm?).....but the sale of Windows XP has been extended from Jan 31, 2009 to July 31, 2009. This means that for the 3rd time since Windows Vista was released, Microsoft has extended the date to which customers can buy computers with Windows XP preinstalled. New computers will continue to ship with the Windows Vista license should you choose to upgrade at a later time.
In my opinion Windows Vista is an ok operating system now that it has had a service pack released for it, however my take is that it is too late for this version of Windows. It has received so much negative press that it will never recover. Do I like it better than XP? Absolutely not (I did say "ok" operating system!). We'll still recommend XP to clients, however we have no problem working with Vista either. Microsoft has been quietly working on what they are calling Windows 7, which is the successor to Vista and is slated for release sometime in 09. We went roughly 6 years without a new operating system, and now they are going to release another one in under 2 years....just a coincidence? I don't think so!
Today we received breaking news from Microsoft which I'm sure will come as a shock to all of you (sense my sarcasm?).....but the sale of Windows XP has been extended from Jan 31, 2009 to July 31, 2009. This means that for the 3rd time since Windows Vista was released, Microsoft has extended the date to which customers can buy computers with Windows XP preinstalled. New computers will continue to ship with the Windows Vista license should you choose to upgrade at a later time.
In my opinion Windows Vista is an ok operating system now that it has had a service pack released for it, however my take is that it is too late for this version of Windows. It has received so much negative press that it will never recover. Do I like it better than XP? Absolutely not (I did say "ok" operating system!). We'll still recommend XP to clients, however we have no problem working with Vista either. Microsoft has been quietly working on what they are calling Windows 7, which is the successor to Vista and is slated for release sometime in 09. We went roughly 6 years without a new operating system, and now they are going to release another one in under 2 years....just a coincidence? I don't think so!
Thursday, September 4, 2008
New Archive Link for ExchangeDefender Clients
For all of our clients using ExchangeDefender as a spam and business continuity solution for email operations, there have been some recent improvements to the product.
In the past, ED's LiveArchive service created an exact replica of your email server for the past 7 days. So if your company's email server were to go down, you could still send and receive email from this web based account while the server was being repaired. The new LiveArchive service is powered by Microsoft Exchange 2007, and looks more like Outlook Web Access. You can even import your contacts into this mailbox so you have what you need in case of emergency. Best of all, rather than providing archiving for the past 7 days, it now includes email archiving for the past year!
To check it out, go to https://livearchive.exchangedefender.com/owa and sign in with your ED username and password that you received at activation time. Best of all, these added features come with no price increase!
In the past, ED's LiveArchive service created an exact replica of your email server for the past 7 days. So if your company's email server were to go down, you could still send and receive email from this web based account while the server was being repaired. The new LiveArchive service is powered by Microsoft Exchange 2007, and looks more like Outlook Web Access. You can even import your contacts into this mailbox so you have what you need in case of emergency. Best of all, rather than providing archiving for the past 7 days, it now includes email archiving for the past year!
To check it out, go to https://livearchive.exchangedefender.com/owa and sign in with your ED username and password that you received at activation time. Best of all, these added features come with no price increase!
Friday, June 20, 2008
Anchor to Implement Trip Charge Fee
Due to rising fuel prices, Anchor will be instituting a trip charge of $35 starting 7/1/2008 for any onsite service calls in the Denver Metro area. While many of our competitors have done this for years, Anchor has never had a trip charge or billed for travel time to clients in the Denver Metro area. Rather than increase minimum onsite fees, increase rates, or bill for travel time, we've chosen an onsite trip fee which we believe is the most equitable solution.
The good news is that this will rarely impact our clients as we do almost all of our support work remotely. For issues that cannot be resolved through remote remediation, only then is an onsite visit scheduled. As always, we will do everything we can to resolve any client issues remotely as it offers the fastest resolution time and is less expensive since we bill in smaller time increments.
Thank you for your understanding. We appreciate your business and value you as a client. If you have any questions, please do not hesitate to contact Vince at 303-904-0494 or by email: vince@anchorns.com.
The good news is that this will rarely impact our clients as we do almost all of our support work remotely. For issues that cannot be resolved through remote remediation, only then is an onsite visit scheduled. As always, we will do everything we can to resolve any client issues remotely as it offers the fastest resolution time and is less expensive since we bill in smaller time increments.
Thank you for your understanding. We appreciate your business and value you as a client. If you have any questions, please do not hesitate to contact Vince at 303-904-0494 or by email: vince@anchorns.com.
Tuesday, June 3, 2008
How to Open an Office 2007 File in Older Office Versions
We frequently hear from folks who are using older versions of Microsoft Office that they cannot open files in the new Office 2007 file format. There are a few ways to deal with this issue.
If you have Office 2007 and others can't read your docs, set Word/Excel to save all files by default in the old format. In Word you'd select the round button in upper left hand corner, choose "Word Options," and "Save" item. You can then select the old format of .doc for your default file type. Follow the same procedure for Excel.
If you have an older version of Microsoft Office and sometimes receive files in the new 2007 format, follow the link at http://office.microsoft.com/en-us/products/HA101686761033.aspx to download and install the Office Compatibility Pack. This will allow you to open new Office 2007 files in an older version of Office.
Hope this a useful tip!
If you have Office 2007 and others can't read your docs, set Word/Excel to save all files by default in the old format. In Word you'd select the round button in upper left hand corner, choose "Word Options," and "Save" item. You can then select the old format of .doc for your default file type. Follow the same procedure for Excel.
If you have an older version of Microsoft Office and sometimes receive files in the new 2007 format, follow the link at http://office.microsoft.com/en-us/products/HA101686761033.aspx to download and install the Office Compatibility Pack. This will allow you to open new Office 2007 files in an older version of Office.
Hope this a useful tip!
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